Returns PolicyColour Match – Clip in Remy Human Hair Extensions
We offer a free, no quibbles exchange and refund service on any purchase of clip in hair extensions if there is a genuine colour mismatch. At iCraveBeauty, we stock the most popular hair tones and shades, however, colours may appear differently from screen to screen, and so a true match is not always possible online.
If and / or when you receive your item and you feel it is not a good colour match for you, you the buyer, then have up to 7 days from receiving the product(s) to contact us about an exchange or refund. As a typical practice, we will first offer you an exchange for a more matching colour. If a colour match is not available or preferable to the buyer, we will provide you with a return address and will issue you with a full refund for the retail price upon receipt of the item.
Please note that customers are liable for the return postage and packaging costs to us, therefore please make full use of our colour matching service before placing your order to help ensure the best colour match for your current hair style.
In the unlikely case that your item arrives either damaged or defective in some other way, then the faulty items must be reported within 14 days of the item arrival date. Faulty items are entitled to a full refund or an exchange depending on the buyers preference and subject to stock availability, otherwise a refund will be issued by default. If you do receive a defective item, please do not attempt to fix or repair it in anyway as our Returns Department need to inspect the item as it has been received.
Buyer pays all return costs and item must be returned before a refund can be issued.
If you Change Your Mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 14 days of receipt. The item must not be used and must be ‘as new’ when returned to us. Once you’ve informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at iCraveBeauty, we’ll issue a full refund for the product.
Real Feather Hair Extensions
At iCraveBeauty we hand select and dye our feather hair extensions in-house. Therefore each pack of feather hair extensions are unique in terms of colours, feather lengths and feather widths. For this reason, we cannot accept any returns of the feather hair extensions based on their colours or dimensions. If you are genuinly unhappy with your feather hair extensions, please feel free to contact us and we will do our best to resolve any issues.
Please note: For hygene reasons, we cannot accept the return of any clip in hair extension sets or feather hair extensions that have been removed from the cardboard backing, worn or tampered with in any other way.